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Information Center

CPIC Opening Hours:
Monday 12:00 – 19:00
Tuesday closed for public (field work)
Wednesday 12:00 – 19:00
Thursday 8:00 – 15:00 
Friday 8:00 – 12:00

CPIC in Jihlava Opening Hours:
Monday 11:00 – 18:00
Tuesday closed for public (field work)
Wednesday 11:00 – 18:00
Thursday 8:00 – 15:00 
Friday 8:00 – 12:00

During Opening Hours clients can be informed about the Center’s services (see below) which they can use immediately within given hours (social counselling, legal counselling), or they can apply for a specific course (Czech language, sociocultural courses).
Clients can also use the Internet workstation as a source of information for, let’s say search for jobs, accommodation, etc.  
Part of the workplace is a library with Czech and foreign language books and periodicals, and Czech language newspapers. 

Social Counselling

Professional social counselling is provided by social workers of individual Centers under Act 108/2006 Coll., on social services.  It is conducted in an outpatient or field form for FREE.
The aim of social counselling in Centers for Support of Integration of Foreigners is to help people of the target group in solving their dire social situation, or getting to understand the systems valid in the Czech Republic.

Our Vision:

“Mutually functioning, respectful, and open coexistence of foreigners and mainstream society.”

Mission

The mission of the Centers is, following the government document „Concept of Integration of Foreigners “, to create the space for a long term and conceptual support of integration of foreigners by providing services – professional social counselling, legal counselling, Czech language and sociocultural course, and other activities.

The aim of professional social counselling is the assistance and support to foreigners who have problems to understand the environment and systems of the Czech Republic.

Documents to download.

Our Vision:

“Mutually functioning, respectful, and open coexistence of foreigners and mainstream society.”

Mission

The mission of the Centers is, following the government document „Concept of Integration of Foreigners “, to create the space for a long term and conceptual support of integration of foreigners by providing services – professional social counselling, legal counselling, Czech language and sociocultural course, and other activities.

The aim of professional social counselling is the assistance and support to foreigners who have problems to understand the environment and systems of the Czech Republic.

Documents to download.

In view of the changing situation in each region, the head of the Center, in cooperation with his respective colleagues, sets new operation goals every year. These goals are recorded in a special document and are approved by the Head of the Section of Centers for Support of Integration of Foreigners.

Documents to download.

In the Center form of social counselling can provide the clients especially with the following assistance:
• in finding accommodation
• social assistance and allowances
• health care and health insurance
• housing
• labor market
• education
• solving issues related to – birth of a baby, marriage, death in the family
• filling in forms, escort to agencies and bureaus if needed 

This counselling is conducted in the Center proper in the regional city (addresses are available at individual Centers), or in other contact places (details are available at the Centers).

Professional social counselling is provided

Monday and Wednesday 12:00 – 19:00 
Thursday and Friday 8:00 – 12:00

Professional social counselling in Jihlava is provided

Monday and Wednesday 12:00 – 18:00 
Thursday and Friday 8:00 – 12:00

Capacity of In the Center Counselling: 
Number of Interventions (30 min. session) – total 621 in all Centers

Specification: 1 Center = 2 clients/1 hour, i.e. 44 clients/week

Field professional counselling can help the clients:
• in their natural environment (in the place of residence, at work, at school)
• in dealing with official places and institutions, at the doctor’s, at school …
• to better understand the Czech environment – legislation, customs, regulations
• in applying your rights and interests

Field Professional Social Counselling: 
Tuesday 8:00 – 15:00, and other days on demand, the plan is available on the Center’s web page  

Capacity of Field Counselling: 
Number of Interventions (30 min. session) – 40 for all Centers

Specification: 1 Center = 1 client/1 hour

Third country nationals (i.e. non-EU countries) legally staying in the Czech Republic, who have:

– permission for long term stay;
– permission for permanent stay;
– long term visa;
– permission for temporary stay of a family member, EU citizen;
or are
– in the process of granting a visa with permission to stay in CR;
– in the process of granting permission for long term stay;
– in the process of granting permission for permanent stay;
– in the process of granting permission for temporary stay of a family member, EU citizen;

Persons who have been granted international protection (asylees and persons with subsidiary protection).

Services can be rejected for the following reasons:
• The Center does not provide the social service you ask for.
• Social workers do not have the capacity to provide social services you ask for.
• You do not belong to the target group for which the service is designed.
• In the past six months your contract on providing the same service was cancelled due to the violation of duties ensuing from the contract.

Centers
• no charges;
• individual approach;
• cooperation;
• equality and respect;
• discretion;
• safety;
• freedom;

You can contact a social worker in the Center yourself, for instance by telephone call, email, or in person. You can be contacted by the Center’s worker – a field worker, or a third person can mediate a contact to the service (a different institution, a person you know etc.)

In the first contact with the service you can expect:

  • A short interview with the social worker where you will learn what you can expect from the service, what problem you have, or what you want to change. Together with the social worker you will define what you want to achieve and how. 
    • If you need an interpreter during the interview, we can provide him/her for free.
    • You will be acquainted with the Rules of Providing Services (see below).
    • If your requests and expectations are in compliance with the activities and possibilities of the service, we can conclude an oral or written contract on providing the service; for the contract to be concluded we need some of your personal data but if you do not want to give the data, we can provide the service anonymously.

The Center’s services are provided to you based on set rules. These rules outline your rights and duties, principles of the Center’s work, and other basic information on provided services.

Documents to download.

Social service is always provided under the contract which is mostly concluded orally. It must be concluded in a written form, if at least one contracting party proposes this form during negotiations about the conclusion of the contract.

The contract protects both parties concerned – it sets precise conditions of the provided service, the rights and duties for both parties, and the goals the service should meet. The contract is concluded under § 91 of Act 108/2006, Coll., on social services. All obligations ensuing from the contract are legally binding for both parties concerned.

Documents to download.

If you are a member of the target group you have the right to use the service of a professional social worker for free in the time scope set by the Center and according to personal possibilities of the provider.

You have the right for respect of your human dignity, human rights and fundamental liberties. You have the right to consult the scope and quality of the provided service and all changes which can have an impact on provided services.  

As a user of the service you must respect human dignity of other users and clients of the service, as well as the Center and its workers, respect human rights and fundamental liberties of all persons entering the process of providing social services, mutual contacts and relations.
The contract can be seen here.

Every person who is in contact with the service has the possibility to file a complaint against the service or the Center’s workers. Complaints can be filed anonymously, and it has no impact on the course of providing the service.
The exact procedure to file a complaint can be found here …

Documents to download.

Refugee Facilities Administration MOI
PhDr. Jiří Vesecký, Ph.D.
Head of Department of Centers for Support of Integration of Foreigners
Lhotecká 7
143 01 Praha 12
Tel: +420 974 827 118
Email: jvesecky@suz.cz
www.integracnicentra.cz

Refugee Facilities Administration MOI
Mgr. et Mgr. Pavel Bacík
Director
Lhotecká 7
143 01 Praha 12
Tel: +420 974 827 118
Email: podatelna@suz.cz
www.suz.cz

Amnesty International
Gorazdova 10
120 00 Praha 2
Tel: +420 607 023 305
Email: mark.martin@amnesty.cz
www.amnesty.cz

Public Defender of Rights
Údolní 39
602 00 Brno
• Info Line: (+420) 542 542 888
• Email: podatelna@ochrance.cz 
www.ochrance.cz

Legal Counselling

Specific hours in the Center are reserved for a lawyer. The most frequent issues include:
• residential and visa issues
• employment relations
• family law
• health care and health insurance
• debt problems
Hours when a lawyer is available at a concrete workplace can be found on the tab page of a concrete CPIC on these web pages.  We recommend you to book the hour of consultation over the phone or via email. You will thus avoid possible waiting. You can also use interpreting services or the services of community workers during legal counselling.

Legal counselling is provided by contracting partners selected in public tenders.

Czech Language Courses

Czech language courses are divided into elementary courses which can be attended on a one-time basis and without prior subscription, and intensive courses which are designed for a long time Czech language education.

In justified cases, especially as regards vulnerable groups of clients, it is possible to organize an individual or specialized course.

Elementary Course
• the course can be attended on a one-time basis
• you do not have to subscribe to the course 
• the course is conceived as a set of thematic, individual lessons  
• lessons are practically oriented, aimed at mastering everyday situations

Intensive Course
• individual lessons are interconnected, regular attendance is compulsory
• number of places is limited, it is necessary to subscribe in the course in advance
• courses are divided according to the level of knowledge, starting from the beginners to the level corresponding with B1
• mastering individual levels is divided into 40-hour tuition blocs

Specialized Czech Language Courses for Children
• designed for children, pupils and students, or parents with children

 Thematic Specialized Czech Language Courses 
• courses are conceived to increase the chance of the target group to find jobs (for instance course for nurses, course for technical professions, course cultivating writing skills etc.)

All Czech language courses are provided through contracting partners selected in public tenders.

Clients attending the courses get textbooks for free.

Czech language courses are primarily held in cities where the Centers for Support of Integration of Foreigners are located; these courses can be opened in other places of the region if there is enough interest on the part of clients.

Sociocultural Courses

Sociocultural courses provide the clients with the knowledge and skills that are useful and typical for life in the Czech Republic; they include information about the rights and obligations as well as orientation in current everyday situations.

The courses include the following themes: 
facts and figures about the Czech Republic (it is a series of four courses about the system of government, geography and history of the Czech Republic, which are needed for mastering the exam in Czech facts and figures in order to obtain Czech citizenship), financial literacy, essentials for permanent stay, citizenship, legal employment, pension and social insurance, health insurance, Czech language exam, first aid, Czech holidays etc.

Lecturers of sociocultural courses are experts in their specific fields, selected from partner organizations, or contracting partners, or employees of the Center

Cooperation with Communities

We endeavor to engage members of foreign communities in integration activities. We offer cooperation to selected integrated members of communities in providing assisting services to foreigners, social interpreting, mediating easier access to individual communities, and disseminating information material within the field work program, or in organizing educational social events for mainstream society.

We also support social or educational activities conducted by foreigners themselves inside the Centers. In this way we boost the community spirit of the Center as a suitable place for less formal meetings of foreigners with mainstream community, and it also raises bigger interest in our services especially among young foreigners.

Activities for General Public

The Centers prepare educational, cultural, and sports events in order to show and introduce cultural and social specifics of foreigners to local citizens in regions where these different cultures meet. The aim of these events is to improve mutual information and coexistence and promote the development of relations between the majority society and foreigners.